TERMS & CONDITIONS

James Hughes Valeting
York, United Kingdom
Website: www.jameshughesvaleting.uk
Contact: 07496 765020
Email: enquiries@jameshughesvaleting.uk

1. General Information

By booking a service with James Hughes Valeting, you agree to the following Terms & Conditions. These terms are in place to ensure clarity, fairness, and the highest standard of service.

2. Service Location

All services are carried out at our fixed location only.
We are not a mobile valeting service, and customers are required to bring vehicles to the specified site unless otherwise agreed in writing.

3. Services Offered

We provide professional vehicle valeting and detailing services, including interior and exterior cleaning, protection treatments, and general restoration of vehicle appearance.

Please note:

• We do not currently offer machine polishing or paint correction services.

• Any services requested outside our listed offerings must be agreed prior to booking.

4. Bookings & Deposits

• All bookings are subject to availability.

• A booking may require a deposit to secure your appointment.

• Failure to attend a booking without notice may result in loss of deposit or refusal of future bookings.

5. Cancellations & Rescheduling

• A minimum of 24 hours’ notice is required for cancellations or rescheduling.

• Cancellations made within 24 hours may result in a cancellation fee.

• Repeated cancellations may result in refusal of future bookings.

6. Vehicle Condition

• Customers must remove all personal belongings from the vehicle before arrival.

• We are not responsible for loss or damage to personal items left in the vehicle.

• Any existing damage to the vehicle should be reported prior to service.

7. Payment Terms

• Payment is required upon completion of service unless otherwise agreed.

• We accept cash and bank transfer.

• A 5% surcharge applies to contactless card payments due to processing fees.

• Prices displayed are based on either cash or transfer unless stated otherwise.

8. Liability

• While all care is taken, we are not liable for pre-existing damage, wear, or mechanical/electrical faults.

• We are not responsible for damage caused by faulty trims, loose fittings, or fragile materials.

9. Satisfaction

Customer satisfaction is important. If you are unhappy with any aspect of the service, please notify us within 24 hours so we can review and resolve any concerns where appropriate.

10. Right to Refuse Service

We reserve the right to refuse service to any vehicle that is unsafe, excessively soiled beyond reasonable cleaning limits, or if staff feel conditions are unsuitable to carry out work safely.